Inquiry Processing Time:
After submitting an inquiry on our website, our team will typically respond within 3 business days to discuss your custom fabric request.
Shipping Rates (for Full Orders):
Shipping rates for full orders will be provided to you in your personalized quote based on the weight, size, and destination of your order.
Delivery Time (for Full Orders):
The estimated delivery time for full orders will depend on the specific details of your inquiry and the chosen shipping method. This will be discussed during the inquiry process.
International Shipping:
We accept international inquiries for our custom fabrics. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Return Policy:
As inquiries are not final orders, we do not have a traditional return policy. Instead, we focus on ensuring your inquiry is handled to your satisfaction. If you are not happy with your custom fabric inquiry or have any concerns, please review our inquiry handling policy:
Inquiry Handling:
We are committed to addressing your inquiry with care and attention to detail. Our team will work closely with you to understand your custom fabric requirements and provide you with the necessary information and support.
Revision and Clarification:
If you have any concerns or require revisions to your custom fabric inquiry, please communicate your requirements to our team. We will make every effort to ensure your inquiry meets your expectations.
Canceling an Inquiry:
You can cancel your inquiry at any time before finalizing an order. Please contact our customer service team to discuss your decision.